This Privacy Policy explains how Fornida collects, uses and protects your personal data when you visit our website or buy from us. We process personal data in line with the UK GDPR, the EU General Data Protection Regulation and the Data Protection Act 2018.
Who we are
The data controller is Fornida, Unit 3 Vulcan St, Bootle, L20 4UF, United Kingdom. Email: contact@fornida.shop.
What data we collect
- Contact and order details: name, billing and delivery address, email address, phone number and the products you order.
- Payment information: payments are handled by our payment providers; we do not store your full card details.
- Account details: if you create an account, your login details and order history.
- Messages: anything you send us by email or through the website.
- Technical data: IP address, browser and device information, and how you use our website (through cookies – see below).
Why we use your data
- To process, deliver and support your orders, including returns and refunds (performance of a contract).
- To answer your questions and provide customer service (legitimate interests).
- To keep our website secure and prevent fraud (legitimate interests).
- To meet our legal obligations, such as tax and accounting records (legal obligation).
- To send you news and offers – only if you have agreed, and you can unsubscribe at any time (consent).
Who we share it with
We only share your data with service providers who help us run the shop – such as our website host, payment providers, delivery companies and email services – and only as far as needed. Some of these providers may process data outside the UK or EEA; where they do, appropriate safeguards (such as standard contractual clauses) are in place. We never sell your personal data.
Cookies
We use essential cookies to make the shop work (for example your basket and checkout). With your consent, we may also use analytics or advertising cookies. You can change your choices at any time in your browser settings or through our cookie banner.
How long we keep it
We keep order records for as long as required by tax and accounting law (usually up to 6 years). Other data is kept only as long as needed for the purposes above.
Your rights
You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To use these rights, email contact@fornida.shop. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk) or the Spanish Data Protection Agency (aepd.es).
Changes to this policy
We may update this policy from time to time. The latest version is always published on this page.